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Housekeeper meaning8/9/2023 ![]() ![]() ![]() Establish a good working relationship with other departments.Ensure training, control and supervision of all housekeeping staff.To co-ordinate with the purchase department for the procurement of guest supplies, c leaning agents, equipments, fabrics, carpets, & other items used in the hotel.Co-ordinate renovation and refurnishing of the property in consultation with the m anagement & with interior designers.Select the right contractors & ensure the quality of work is maintained.To provide & maintain the floral decorations and to maintain the landscaped areas of the ho tel.Cater to the laundering requirements of hotel linen, staff uniforms, and guests.Provide uniforms for all the staff & maintain inventory for the same.To provide linen in rooms, restaurants, banquet halls, conference halls, health clubs etc, as w ell as to maintain an inventory for the same.Function/Responsibilities of Housekeeping Department T o ensure courteousness, reliable service from all staff to the guest.Įnsure a high standard of cleanliness and general upkeep in all areas for which the d epartment is responsible. To achieve the maximum efficiency in ensuring the care and comfort of guests & in the s mooth functioning of the department. Since most such organizations prefer to o utsource these functions, contract housekeeping is becoming a lucrative entrepreneurship v enture these days. Other than hotels, professional housekeeping services are very much in demand in h ospitals, on cruise liners, at offices, and more. the countless pieces of furniture that must be dusted and polished, and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these.the miles of carpeting, floors, walls, and ceilings to be cleaned and maintained.the huge amounts of bath soap, tissue, and other amenities such as shampoos, colognes, and so on that must be placed in the guestrooms.Imagine the stacks of linen needed to make up all the beds in a hotel.It is rightly say that housekeeping is a 24 x 7 x 365 operation. ![]() Housekeeping, thus, is an ancillary department that contributes in a big way towards the o verall reputation of a property. The housekeeping department not only prepares clean guestrooms on a timely basis for a rriving guests, but also cleans and maintains everything in the hotel so that the property is a s fresh and attractive as the day it opened for business. Unless its décor is appropriate, the air odour-free, and furnishings and upholstery spotless clean, the hotel may lose the guest as a potential repeat customer. The effort that a housekeeping department makes in giving a guest a desirable room has a d irect bearing on the guest’s experience in a hotel. Thus, the major part of a hotel’s margin of profit comes from room sales, because a room o nce sold can be sold over and over again. The sale of rooms constitutes a minimum of 50 percent of these sales. Importance of Housekeeping in hotelĪ hotel survives on the sale of rooms, food, beverages, and other minor services such as h the laundry, health club, and so on. Housekeeping may be defined as ‘provision of a clean, comfortable, safe and a esthetically appealing environment’.īy another definition it define as ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, b ack areas and the surroundings’. The housekeeping department in hotel takes pride in keeping the hotel clean and comfortable, so as t o create a ‘home away from home’. This was evident in a survey carried out by Market Facts for the co mpany Procter & Gamble, in which 63 percent of travelers rated c leanliness and appearance as the first priority in their quest for hotels. ![]() Both management and guests consider the keeping of the place clean and in a good or der a necessity for a hotel to command a fair price and get repeat business. ![]()
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